WHAT YOU NEED TO KNOW:
- Ring has reportedly terminated at least four employees who unrightfully accessed customer footage.
- The reported incidents of customer spying prompted a number of senators to express safety concerns about the device to Ring’s parent company, Amazon.
- The company advised customers to tighten security on their Ring accounts by using strong passwords, enabling two-factor authentication, and regularly changing their passwords.
Ring has reportedly fired at least four employees who were found to have had abused their positions to unrightfully access customer footage.
The reported incidents of customer spying prompted a number of senators to express safety concerns about the device in a November 2019 letter to Ring’s parent company, Amazon.
Huseman wrote: “Over the last four years, Ring has received four complaints or inquiries regarding a team member’s access to Ring video data.”
“Although each of the individuals involved in these incidents was authorized to view video data, the attempted access to that data exceeded what was necessary for their job functions.”
The company stated that it launched an investigation for each incident upon learning of the alleged conduct. It stated that the individuals who violated company policy have been terminated.
It stated that it has since taken “multiple actions” to limit the number of employees with access to customer videos.
The recent string of security breach instances involving the Ring cameras has sparked safety and privacy concerns for owners and lawmakers.
In December last year, a woman from Georgia woke up terrified when a man accessed her Ring camera to talk to her as she slept.
Later that month, a mother from Texas shared footage of her two kids frantically sprinting from their family home after a virtual intruder accessed their Ring camera and yelled racist and violent threats.
In another footage shared by a Tennessee couple, a stranger can be heard through their Ring system creepily talking to their 8-year-old daughter while she was alone in her room.
In the meantime, the company advised customers to tighten security on their Ring accounts by using strong passwords, enabling two-factor authentication, and regularly changing their passwords.